Selecting Hotel

Selecting hotel staff: why best practice does not ceaselessly work Cliff Lockyer and Dora Scholarios The authors Cliff Lockyer is a Research fellow traveller at the Fraser of Allander Institute, and Dora Scholarios is a Reader in the Department of kind imagery Management, University of Strathclyde, Glasgow, UK. Keywords Hotels, Recruitment, Employee selection, Social processes, Human resource management, Scotland Abstract This piece considers the temperament of ``best practice recruitment and selection in the hotel sector. information from a sample of Scottish hotels indicate a assurance on informal methods, particularly in smaller hotels. In larger and chain hotels, structured procedures, including references, application forms and panel interviews, are evident, but, here(predicate) too, these methods seem inadequate for dealing with recruitment and quality problems, specially in meeting temporary staffing needs. Case study edge contrasts two alternative strategies : a successful holistic outline based on management of social processes important for selection, and a more stodgy bureaucratic strategy. Each strategy depends on a complex interrelationship between business and play out market considerations, the ownership and management structure of the hotel, and the tenure and get wind of those responsible for selection.

This evidence indicates that, for the hotel industry, the holistic strategy is an alternative to formulaic notions of ``best practice recommended in the HRM literature. Electronic access The Emerald Research train for this journal is available at www.emeraldinsig ht.com/researchregister The current issue an! d dearly text archive of this journal is available at www.emeraldinsight.com/0959-6119.htm multinational Journal of Contemporary Hospitality Management Volume 16 . Number 2 . 2004 . pp. 125-135 # Emerald Group Publishing Limited . ISSN 0959-6119 intimate 10.1108/09596110410520016 Introduction The effectiveness of service organisations is often linked with the...If you inadequacy to learn a full essay, order it on our website: OrderCustomPaper.com

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